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Basic information on data protection
Responsible for the treatment MONEY EXCHANGE, S.A.
Purpose Customer registration. Customer relationship management. Billing and collection of services and comply with the obligations imposed by current regulations on the Prevention of Money Laundering and Financing of Terrorism.
Rights In the legal conditions, you have the right to access, rectify and delete the data, to the limitation of its treatment, to oppose it and its portability.
Additional Information You can consult the additional and detailed information on Data Protection in this link http://monex.es/rgpdt.pdf.


Frequent asked questions
How do I register?

Free online registration. Fill in the information that we indicated above, complete the verification requested by the system and you will instantly be able to start sending money.

How and when do they pay it?

Latin America, Europe, Asia, Africa, we cover more than 180 countries all over the world. With a few clicks you can send your money order to the nearest payment point, to your bank account, or to a mobile wallet. We work with the main remittance companies worldwide, putting at your disposal the best quality and services for the delivery of your shipments.

How can I pay?

We offer you secure and encrypted payment systems, with a wide variety of options adapted to your needs. We make it easy for you: Bizum system, bank transfer or card payment. Choose the option that is most comfortable and simple for you.

What if I have problems?

Don't worry, Money Exchange is always attentive to the needs of our clients. We have a great local support service, where we will assist you, through our Call Center channels 917617170, Chat, WhatsApp 601270496 or in any of the 30 offices of our national network. Contact us!

How to take the photos?

Good lighting

Illuminate the room where you are to have a clear image that allows you to recognize correctly the characters of the document. Be especially careful with glare, if an area with text on the photograph has reflections, the document cannot be validated.

Avoid reflections

Do not use the flash of your camera or your smartphone. By using it, you will create reflections in the image that will prevent you from reading the information. Also avoid reflections from lamps or ambient lights. Set your device to no flash mode.

Focus and sharpness

When taking the photo, check that the image is sharp and that there are no blurred areas. To check it, zoom in and check that the letters are well defined. It is recommended to use devices with autofocus.

Angle

Try to make the picture as straight as possible. Position your camera or smartphone at a 90º angle so as not to create perspectives that could make it more difficult to read the information.

Margins

Zoom in on the document. Leave the minimum space around it so as not to cut off information, but the larger the document, the easier it will be to read.

Image resolution

If your camera or smartphone allows you to set the image quality, set it to maximum. The recommendation is to send images at a resolution of 300 dpi and a size of 1420x1000 pixels.

Contrast

Place the document on a contrasting background for better detection of the document within the photo.

Holding

Avoid holding the document with your hands covering relevant information.